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The basic principle of conversations requires a messenger, a message, and a recipient. Communication cannot happen when a piece is missing. When part of the message is lacking or changed, then the true message is… Read more

Entering the workplace can be intimidating for a first timer. Often, a new millennial employee would not know where to begin his or her journey. This is particularly worse if the company does not have… Read more

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Change is inevitable. The formula that drove a company to success in the past is not necessarily the same formula that will drive its growth in the future. Holding on to the secret sauce that… Read more

Customer service, customer obsession, customer experience are buzz words that are prevalent now-a-days. It is very important, even critical, for companies to be customer centric. No customers means no revenues. Simply, the goal is to… Read more

If there is one thing that a first-time manager or leader needs to comprehend deep in their heart is that we are only as good as our people. Jack Welch, one of the best management… Read more

Another way of looking at the old saying ‘Practice what you preach’ is ‘Practice what you learn.’ Far too often, we sit down in a classroom type training learning something new. However, we seldom put… Read more

Let me take a few minutes to share lessons from an interesting interview with the founder of Amazon.com. A few minutes into the discussion at the Internet Association Gala 2017, Jeff Bezos, shares the secrets… Read more

Social media is a great tool to connect and remain connected with your friends and love ones. It is also a great source of current events. Social media, specifically Facebook or FB, has become part… Read more

We have no other talent pool to take from. We have no other pool to select successors for key positions in your company. In the next few years, we will only have the Millennial pool… Read more