The first touchpoint of your customers are your employees. The way your employees feel can be seen and felt by your customers. Care for your employees first. They will, in turn, genuinely care about your customers. How about you? Do you love the company you work for?
As we grow older and meet up with old friends, we often talk about the glory days of the past. Some of us are stuck in the past. We cannot move forward with our eyes looking backward. How about you? Do you spend too much time looking backwards?
Challenges will always be a part of our life. They come and they go. Often, opportunities comes disguised as a challenge. If you have a growth mindset, you will see the opportunity. If you have a fixed mindset, you will only see the challenge. How about you? Can you find opportunities hidden inside difficult times?