Blog

  • What got you here, won’t get you there

    Change is inevitable. The formula that drove a company to success in the past is not necessarily the same formula that will drive its growth in the future. Holding on to the secret sauce that… Read more

  • Customer Service Recovery

    Customer service, customer obsession, customer experience are buzz words that are prevalent now-a-days. It is very important, even critical, for companies to be customer centric. No customers means no revenues. Simply, the goal is to… Read more

  • We are only as good as our people

    If there is one thing that a first-time manager or leader needs to comprehend deep in their heart is that we are only as good as our people. Jack Welch, one of the best management… Read more

  • Do you practice what you learn?

    Another way of looking at the old saying ‘Practice what you preach’ is ‘Practice what you learn.’ Far too often, we sit down in a classroom type training learning something new. However, we seldom put… Read more

  • Is your company obsessed with your customers?

    Let me take a few minutes to share lessons from an interesting interview with the founder of Amazon.com. A few minutes into the discussion at the Internet Association Gala 2017, Jeff Bezos, shares the secrets… Read more

  • Facebook a force for good or bad

    Social media is a great tool to connect and remain connected with your friends and love ones. It is also a great source of current events. Social media, specifically Facebook or FB, has become part… Read more

  • Millennials are a necessary workforce

    We have no other talent pool to take from. We have no other pool to select successors for key positions in your company. In the next few years, we will only have the Millennial pool… Read more

  • Separating Personal feeling from work

    I guess, here in the Philippines, employees really find it difficult to separate their personal feelings from work. You hear stories about managers personally reacting to their staff. Once you are out of favor from… Read more

  • What? No Feedback?

    Apart from the dozens of strange management practices I noticed back in the Philippines, one that keeps coming up is the lack of proper feedback. A lof of managers, here in the country, do not… Read more

  • Email Bermuda Traingle

    Emails are very powerful communication tools for everyday work. What gets to me is the way we treat emails here in the country. After coming back from twenty years working abroad, I found out that… Read more