Blog

  • Is your company obsessed with your customers?

    Let me take a few minutes to share lessons from an interesting interview with the founder of Amazon.com. A few minutes into the discussion at the Internet Association Gala 2017, Jeff Bezos, shares the secrets… Read more

  • We are only as good as our people

    If there is one thing that a first-time manager or leader needs to comprehend deep in their heart is that we are only as good as our people. Jack Welch, one of the best management… Read more

  • Customer Service Recovery

    Customer service, customer obsession, customer experience are buzz words that are prevalent nowadays. It is very important, even critical, for companies to be customer-centric. No customers mean no revenues. Simply, the goal is to attract… Read more

  • What got you here won’t get you there.

    Change is inevitable. The formula that drove a company to success in the past is not necessarily the same formula that will drive its growth in the future. Holding on to the secret sauce that… Read more

  • ORA/BED

    Finger pointing and excuses seem to make up part of most corporate culture. You often hear, it’s not me it was another person that failed to deliver. I waited for the other department to reply… Read more

  • ORA / BED

    Finger pointing and excuses seem to make up part of most corporate culture. You often hear, it’s not me it was another person that failed to deliver. I waited for the other department to reply… Read more

  • Where are you?

    In recent years there has been a scarcity of high potential high performing employees. Why is that? Where have they gone? Back in 1992, the largest commercial bank in Saudi Arabia did not have difficulty… Read more

  • Fighting Off Gossip in the Workplace

    The basic principle of conversations requires a messenger, a message, and a recipient. Communication cannot happen when a piece is missing. When part of the message is lacking or changed, then the true message is… Read more

  • Tips for the newly hired Gen Y

    Entering the workplace can be intimidating for a first timer. Often, a new millennial employee would not know where to begin his or her journey. This is particularly worse if the company does not have… Read more

  • Startup tips for Millennials

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