When business is booming and the economy is raising our revenues, it's easy to perform our role as a leader. The key behaviors are easily manifested and evident to all employees. "Walking the talk" is easy. Leaders even preach the attributes of a good leader to their direct reports. They also enjoy dropping quotes from … Continue reading Six tell-tale signs that our leadership superpowers may be dipping
Category: work
Customer Pain Points
Have you ever gone to a bank and found it so difficult and irritating to do a simple transaction like make a deposit? How about going the mall and navigating your way around clothes only to find out that your size is not in stock? I am sure that we all faced customer service challenges … Continue reading Customer Pain Points
The Power of a positive mindset
Are you an optimist? A Stanford research shows that students perform better in math exams when they have a positive attitude towards math. The researchers showed data linking positive attitude to performance. The researchers said that “Having a positive attitude acts directly on your memory and learning system.” In my life, I have never encountered … Continue reading The Power of a positive mindset
What they forgot to teach us! 