Let me take a few minutes to share lessons from an interesting interview with the founder of Amazon.com. A few minutes into the discussion at the Internet Association Gala 2017, Jeff Bezos, shares the secrets of Amazon's success. The beauty behind the success of most great companies is that the reasons are so simple. The … Continue reading Is your company obsessed with your customers?
Customer service, customer obsession, customer experience are buzz words that are prevalent nowadays. It is very important, even critical, for companies to be customer-centric. No customers mean no revenues. Simply, the goal is to attract customers, keep them coming back and get them to refer us to their friends. However, we sometimes fail in our … Continue reading Customer Service Recovery