You cannot give what you do not have. Employees cannot care for their customers if they are not cared for. Yesterday, my wife decided to treat me to dinner even though she was fasting. The event is like an eclipse. It seldom happens, and it’s even more seldom that it’s a complete Solar eclipse. We … Continue reading Taking care of your employees results in caring for your customers
The Chief HR officer (CHR) role in the company is a standalone function. The position does not have anyone directly reporting to her at the central or corporate level. However, two HR managers are looking after the human resource operations of the three companies in the group. We also have a compensation and benefits function … Continue reading Super employees maintain a positive influence
How we behave in public shows people who we are deep inside. It’s been a long time since I witnessed a public display of rudeness. The incident happened during a training program of a leadership team. The incoming President of an organization was in a breakout room discussing her proposed strategy to grow her chapter. … Continue reading Is there ever a reason to be rude?