Let me take a few minutes to share lessons from an interesting interview with the founder of Amazon.com. A few minutes into the discussion at the Internet Association Gala 2017, Jeff Bezos, shares the secrets of Amazon's success. The beauty behind the success of most great companies is that the reasons are so simple. The … Continue reading Is your company obsessed with your customers?
If there is one thing that a first-time manager or leader needs to comprehend deep in their heart is that we are only as good as our people. Jack Welch, one of the best management gurus, rightfully said that 80% of a great manager’s job is people. A great manager spends most of his/her time … Continue reading We are only as good as our people
Customer service, customer obsession, customer experience are buzz words that are prevalent nowadays. It is very important, even critical, for companies to be customer-centric. No customers mean no revenues. Simply, the goal is to attract customers, keep them coming back and get them to refer us to their friends. However, we sometimes fail in our … Continue reading Customer Service Recovery