Customer service, customer obsession, customer experience are buzz words that are prevalent now-a-days. It is very important, even critical, for companies to be customer centric. No customers means no revenues. Simply, the goal is to attract customers, keep them coming back and get them to refer us to their friends. However, we sometimes fail in … Continue reading Customer Service Recovery

If there is one thing that a first-time manager or leader needs to comprehend deep in their heart is that we are only as good as our people. Jack Welch, one of the best management gurus, rightfully said that 80% of a great manager’s job is people. A great manager spends most of his/her time … Continue reading We are only as good as our people